Exchanges and returns

Help me! I want to return!

Sometimes you want to return an order. Maybe because you don't like the product or because there is another reason why you don't want the order. You have the right to return the order up to 14 days after receipt. After cancellation, you have 14 days to return the product. You will then be credited with the entire order amount including shipping costs. Only the costs of the return journey from your place of residence to the store are at your own expense. See the operator's website for exact prices.

If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If you wish to exercise this right, please contact us at the following address: infokatasly@gmail.com.

We will then refund the order amount within 14 days after we have informed you of your return, provided that the product has already been received in good order. If the product is damaged or the packaging is damaged more than is necessary to test the product, we can transfer this depreciation to you. Handle the product carefully and make sure it is properly packaged when returning it.